1. Policy Overview
This Refund & Cancellation Policy applies to all digital subscriptions, personal coaching programs, video consultations, event registrations, and digital services offered through the FitFreaker mobile application and web platform, operated by TECHTHRIVE SOLUTIONS PRIVATE LIMITED ("Company", "we", "us", or "our").
We strive to deliver high-quality fitness, nutrition, and wellness services. Please read this policy carefully to understand your rights and options regarding cancellations, billing, and refunds.
2. Premium Subscriptions & Digital Coaching Plans
Digital Premium Memberships
- Free Trial Period: If a free trial is offered, you may cancel at any time prior to the trial expiration without incurring charges.
- Subscription Renewals: Monthly or annual subscription fees are billed in advance on a recurring basis. Subscriptions automatically renew unless cancelled at least 24 hours prior to the renewal billing date via account settings or mobile app store subscription management controls.
- Non-Refundable Standard Billing: Once a billing cycle has processed, subscription payments are non-refundable for partial subscription periods or unused digital features.
1-on-1 Personal Coaching & Custom Diet Plans
- Cancellation Within 24 Hours: If you purchase a 1-on-1 personal coaching plan or custom meal plan and request cancellation within 24 hours of purchase — and prior to receiving a customized diet/workout plan or completing an initial consultation — a full refund will be processed (minus third-party payment processing fees, if applicable).
- In-Progress Coaching: Once personalized workout/diet plans have been delivered or coaching consultations have commenced, no refunds will be issued for that billing cycle.
3. Video Consultations & Appointment Rescheduling
- Cancellation Horizon: Video consultation appointments with personal trainers or dietitians can be cancelled or rescheduled up to 12 hours prior to the scheduled session time for a full credit or refund.
- Late Cancellations & No-Shows: Cancellations made within 12 hours of the scheduled appointment time or missed sessions (no-shows) are non-refundable and forfeited.
- Trainer Cancellations: If a trainer cancels or fails to attend a scheduled session, the user will be offered an immediate free reschedule or a 100% refund for that specific session.
4. Events, Competitions & Outdoor Treks
- Participant Cancellation: Event registrations (e.g., bodybuilding competitions, group treks, live fitness challenges) may be cancelled up to 7 days prior to the event start date for an 80% refund (20% covers administrative and booking charges). Cancellations made within 7 days of event execution are non-refundable due to pre-allocated venue and safety vendor commitments.
- Event Postponement or Cancellation by Company: If an event or trek is cancelled due to adverse weather, safety concerns, or unforeseen operational reasons, participants will be provided the option of a 100% refund or transfer to a future scheduled event.
5. Payment Gateway Issues & Double Billed Transactions
Technical Transaction Errors: In the event of a technical glitch where your bank account or payment method is debited multiple times for a single transaction, or an amount is charged without activating your subscription, please contact us immediately. Verified technical duplicates will be refunded in full within 5–7 business days.
6. How to Request a Refund
To submit a refund or cancellation request, please contact our billing department with your registered email and transaction reference ID:
Billing & Refund Contact Desk
Submit all refund claims with purchase receipts to:
Entity Name: TECHTHRIVE SOLUTIONS PRIVATE LIMITED
Billing Email: support@fitfreaker.com
Processing Time: 5–7 Business Days (to original payment method)